Arlo Ultra occasionally flashes purple when recording at night

[Retired_Member]

I bought a new Arlo Ultra camera kit earlier this month and ever since I got it, I noticed that at night sometimes it will flash purple once when recording. It doesn't do this on every recording but it does it on most and it will only ever flash in a purple colour once either at the very beginning (which will make the thumbnail purple) or within the first few seconds of the recording starting. The whole video turns purple for about half a second (it's very quick).

Is this a hardware or software issue? Can it be fixed? I doubt it's a hardware issue as I've noticed this issue on at least two of my cameras which pick up motion at night.

Here is a sample video: https://my.arlo.com/hmsweb/users/library/share/link/E73F218050CF0594_201910

I've also attached two screenshots of the issue.

[michaelkenward]

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@Retired_Member wrote:

It doesn't do this on every recording but it does it on most and it will only ever flash in a purple colour once either at the very beginning (which will make the thumbnail purple) or within the first few seconds of the recording starting. 

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Night vision kicking in?

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[Retired_Member]

@michaelkenward

Sorry, attached the photo in this message as an attachment.

I thought it could be just due to the night vision kicking in - if this behaviour is normal and it's not a hardware issue with the camera itself I'd be happy.

[Retired_Member]

Here is a second photo since I can't attach two in one.

[TomMac]

Have seen my light on the Ultra come on during the night ( triggering a Q camera to record; btw it is normal to do this for a second every now and then ) BUT, never purple in color !

[JamesC]

As clarification, this is only occurring on some clips and is at the beginning of the video clip very briefly? The rest of the video is normal? It seems like this is the IR filter engaging before the spotlight fully illuminates the scene. Within Settings > My Devices > select your Ultra camera > Video Settings > Low Light Settings > Toggle off Night Vision. After toggling off Night Vision and using only the spotlight, do you see the same behavior?

JamesC

[Retired_Member]

@JamesC It's occurring in most clips and it's very brief - it just flashes purple so it probably happens in 1 frame (under half a second). The rest of the video is perfectly normal.

I've just toggled off Night Vision so it only uses the spotlight, and it still has the same issue.