Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Highlighted
Initiate

Arlo Ultra charger change disappointing

I was waiting very exited the new cameras Ultra, the first thing, those new cameras are a lil bigger than the Pro 2, i was expecting that ones are a lil bit smaller. Also a lil bit heavier. But the most dissapointed thing was the charger input that is totally different from the old models, all of u guys who are using Arlo products from years (its my case im an Arlo user around 3 years ago) the most tedious part having Arlo cameras are changing batteries, thats why 2 years ago I kept buying Arlo products and bought solar panels for 2 cameras (the highest installed) and a few days before i bought 2 more cuz i was thinking to buy the new Ultra cameras but  now when I bought the cameras 4 of them (999.00 usd) I have the surprised that the charger input its totally different and my solar panel from Arlo are useless from the new cameras, so I have to charge the new cameras one by one all the time that I have to charge them. Arlo developers should ask all Arlo users, also make a survey which are the preference with cameras and the use. Cuz now we have to wait the developers release a new input charger with the new Arlo cameras... 

Message 1 of 12

Re: Arlo Ultra charger change disappointing

How does the charger cord thickness of the Ultra compare to the Pro2?  I was able to run the slim charger cord of the Arlo Pro2  through our windows with no problem.  That way all of the cameras are plugged in and you cant see the cord at all.   Is the new charger cord thicker?  I am concerned I wont be able to run the Ultra cord through our window seals.

 

 

 

Message 2 of 12
Initiate

Re: Arlo Ultra charger change disappointing

Its slimer than Pro2, but it is totally different
Message 3 of 12
Guide

Re: Arlo Ultra charger change disappointing

The have concerns about the charging as well, having the camera charge the batteries and the charge time being hours, adds a LOT of downtime that I didn’t have before. I used to use recharging batteries and kept 8 charged batteries so I could just go up the ladder and change there. Now I have to take a camera down for hours at a time to charge.
Message 4 of 12
Guru

Re: Arlo Ultra charger change disappointing

What's your typical recharge time? I was told that the design is supposed to be about the same as for the Pro cameras so ~3 hours. Mine is plugged in so haven't needed to charge but my initial charge was many hours, maybe 6-8.  You may want to open a case with support to try to address this - my guess is that it's the cable that's the issue, not the charger itself.

 

https://www.arlo.com/en-us/support/contact.aspx

Message 5 of 12
Guide

Re: Arlo Ultra charger change disappointing

I don’t know total charge time, but I charged a camera from 87% to 100% and it took almost 2 hours. Had cameras for a few weeks and will have to charge them for the second time after out of the box, my main camera will likely be in the 30-40%.
Message 6 of 12
Mentor

Re: Arlo Ultra charger change disappointing

They are planning to release a charger and spare batteries as well as an Ultra specific solar panel.

 

https://www.arlo.com/en-us/images/Documents/ArloUltra/Arlo_Ultra_Accessory_DS_09Nov18.pdf

 

Personally, I won’t try an Ultra until those are available.  Spare batteries and a stand-alone  battery charger should be a requirement for First Shipment of a system like this.  That’s the beauty of having swappable batteries.  Customers visit the camera once to swap the battery and the camera stays in service all but for the few seconds it takes to swap the battery.

Message 7 of 12

Re: Arlo Ultra charger change disappointing

If the solar hasn't been improved from the current generation, then don't plan on using it. The solar panel is the poorest rated accessory they make with an incredible failure rate. The reviews at Amazon say it all. Hopefully the new Ultra solar panel will be better and they will release an upgraded model for the other cameras that actually works.

Message 8 of 12
Mentor

Re: Arlo Ultra charger change disappointing


@Comiotmoto wrote:

If the solar hasn't been improved from the current generation, then don't plan on using it. The solar panel is the poorest rated accessory they make with an incredible failure rate. The reviews at Amazon say it all. Hopefully the new Ultra solar panel will be better and they will release an upgraded model for the other cameras that actually works.


I have been very fortunate in that regard.  I have four solar panels deployed and they all have worked fine for me.  I get the occasional error message about an incompatible charger, but that goes away.  Of course they do not work below freezing due to the low temp shutoff for charging or on cloudy days, but overall, I’d buy them again.

Message 9 of 12

Re: Arlo Ultra charger change disappointing


@AncientGeek wrote:

@Comiotmoto wrote:

If the solar hasn't been improved from the current generation, then don't plan on using it. The solar panel is the poorest rated accessory they make with an incredible failure rate. The reviews at Amazon say it all. Hopefully the new Ultra solar panel will be better and they will release an upgraded model for the other cameras that actually works.


I have been very fortunate in that regard.  I have four solar panels deployed and they all have worked fine for me.  I get the occasional error message about an incompatible charger, but that goes away.  Of course they do not work below freezing due to the low temp shutoff for charging or on cloudy days, but overall, I’d buy them again.


That's great, maybe they already made a running change to them. I would love to try another one but I'm just too scared after continuing to read endless complaints. Your experience since you have 4 of them gives me hope.

Message 10 of 12
Guru

Re: Arlo Ultra charger change disappointing

The solar panel is totally changed from the cable aspect. The first panel had USB connections on both ends which lead to folks having trouble getting them properly seated and sealed. The Ultra panel has a sealed, permanent connection at the panel and the same magnetic connection as the AC charger. This will help prevent the issues that caused so many problems with the first panel.

 

No, I have no idea if the Ultra panel itself is the same one.

Message 11 of 12

Re: Arlo Ultra charger change disappointing

I’m similarly frustrated. I had to keep 1 of my 4 cameras inside to charge the four batteries, one by one which took a bit of time. That meant I had 1 camera down all day Just to use it as a charger, not a camera. I have a large Pro 2 system so had invested in 10 extra batteries plus 4 dual Arlo branded battery chargers.  I could replace a majority of the batteries at the same time. It was totally worth the additional investment to me.  

 

I loved that Pro camera batteries lasted WAY longer than the CR123 batteries did in the 1st gen cameras. Unfortunately, the Ultra batteries discharge as a displeasing rate comparatively which means I will have to replace batteries much more frequently, cough up $$ to add outlets near cams to plug them in or try the solar panel again.  I think it’s too soon on the solar panel... I still feel the pain of that purchase and want user feedback for new panels before taking that plunge again. 

 

I am very disappointed in the design change of the battery itself considering the investment I made in spare batteries for my Pro 2 system. I don’t know the technical reason for the design change, however, I’m sure Arlo has one. What frustrates me over and above that is my Arlo branded dual chargers are not compatible with the new batteries.

 

Arlo should reconsider the # of charging cables provided per camera. If you buy a 4-camera system, there needs to be a minimum of 2 charging cables - ESPECIALLY in consideration of the proprietary design change of cables. I would love the option to purchase a magnetic charging adapter to attach to the ends of my Pro 2 charging cables. 

 

The accessories really should have been released at the exact same time as the camera release, period. That or delay the release of the cameras. It would have alleviated some of our frustrations. Right now, Arlo’s suffering from this “stacking” of complaints that tip the scale hugely for some of us — tipping in the wrong direction. Admittedly, I suffered that stacking effect that drove me into a rant here and on Best Buy’s site.

 

I commend Arlo’s engineering team, especially @JamesC, as they really stepped up quickly, listened to their consumers and rapidly deployed firmware updates addressing many of the problems. That gives me confidence in the longer term experience and ultimate viability of the Ultra cameras. 

 

 

Message 12 of 12