Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

[Hestia]

Hello,

Any idea if I can use hub VMB4500 & VMB5000 on same network?

I am experiencing some issue with this set up.

Since 8 months I use 6 Arlo PRO2 with a VMB4500 it runs without any problem untill I got  a VMB5000 synced with only one Arlo Ultra.

When the hub VMB5000 is on, all camera on VMB4500 turn off on Arlo app but still can register activities.. I turn the hub VMB5000 off and finally I can use all camera on VMB4500.

Two hub are in different location but use the same network.

Any idea guys?

Thanks for your support

[jguerdat]

I've done this with no problems. When it happens, try force closing the app and reopen to see if that helps. ALso try a web browser.

[Hestia]

Thanks for your reply mate.

I have already tried to force closing app, same problem here nothing change. Also I tried via WI-Fi and mobile data. Sometimes it works maybe 20% of time.

Good idea about web browser, I just tried and indeed all camera are UP running properly no error message on Arlo PRO2 camera.

The problem it's I need phone app to check activites arround my house when I am out.

[StephenB]

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@Hestia wrote:

The problem it's I need phone app to check activites arround my house when I am out.

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I also have multiple bases, and don't have any issues.

What version of the app are you running?

[Hestia]

Weird...

The app version is 2.12.2_27010 it seems to be the last version on Playstore.

[StephenB]

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@Hestia wrote:
Weird...

The app version is 2.12.2_27010 it seems to be the last version on Playstore.

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Maybe try support:  https://www.arlo.com/en-us/support/contact.aspx

They might not be able to immediately help, but it should get it on Arlo's bug list.

[Hestia]

@StephenB 

What are the bases that you use and your set up please?

[StephenB]

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@Hestia wrote:

@StephenB 

What are the bases that you use and your set up please?

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At the moment I am using a VMB4540 base, two VMB5000 bases, and one bridge.  I have 3 Pro-2 cameras, 3 Pro-3 cameras, 3 Ultra cameras, one video doorbell, one audio doorbell, and one Arlo light.  

The home wifi network uses an Orbi RBR50 router with two satellites.

[Hestia]

Alright thanks StephenB.

It looks that my problem comes from Arlo phone application, because I don't have any issue via Webinterface. I am not alone to have this problem on French section.