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I bought the Arlo Ultra 4 camera kit a month ago and was given the free year of the Premier Plan.
Now, I'd like to add a CRV plan to one camera. When I use the website, I click 'Change Plan' and then add a CVR plan, the checkout price adds an additional $99 for the Premier Plan which I have already.
So, if I add a 14-day CVR plan to one camera, which is $99/year, Arlo wants to charge me $198.
Is the website supposed to work like this or do I need to call customer support?
Don't do it. I'm a week in trying to resolve a credit situation for changing service. I send emails every few days to my open case but never get a response from customer service. Flip side is I don't even get the service I've already paid for since I never got a refund and the system managed to deactivate the pvr.
Basically, you're signing up for a Whole Year with a $99 Premier Plan and a CVR when you add one. The plan is extended for one whole year beyond today's date. You'll get credit for any un-used portion of the year. So, I got $99 (premier) + $99 (CVR) = $198 (total) - $97 (credit) = $101 .
Nowhere in the interface tells you this will happen until the final, last screen.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.