Arlo|Smart Home Security|Wireless HD Security Cameras
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Andrewmci
Follower
Follower
‎2022-07-29 04:38 PM

I have 3 Ultra cameras and 2 have gone offline after a period of rain with water being in the casing and coming out of the holes next to the lens. I have logged a support call with Arlo and they never rung me back, not even at agreed times. I have found the support they offer as poor. I am in Australia, the next step is to go to our consumer affairs watchdog to make a complaint.

 

Has anyone else had these issues.

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JamesC
Community Manager
Community Manager
‎2022-08-01 04:05 PM

Andrewmci,

 

It appears an agent has already followed up on your support ticket. You can review your support tickets within the Arlo Secure app under Settings > Support.

 

JamesC

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