Arlo Smart - False Alert

[qureshibe]

Dear all,

My outdoor camera is detecting wind motion & is sending me 100s of alert a day. I am getting sick of it.

I have put detection sensitivity to 50%, no resolve.

I have minimized detection zone, no resolve.

It is a defect or normal for Arlo Smart?

I don't want wind Alert,

I don't want any other motion alert but People/Vehicle

Why this thing is draining my battery & bombarding with unwanted notifications?

Any solution plz?

I thank you

[JamesC]

qureshibe,

Are all of these alerts motion triggers or are they audio triggers? In your rules do you have motion and audio set to trigger a recording or just motion?

JamesC

[FAZZAMJF]

I have the same issue. It’s only started doing this over the last few weeks.

All cameras inside and outside started to trigger randomly and almost never stop unless I turned off the monitoring.

I noticed the 99% of the time the audio was the trigger. Watching the videos (which I still have saved) you hear nothing loud enough to trigger anything.

If you turn you phone volume to max and listen hard you can hear a buzzing / electric sound back track. Since nothing has changed in my home to cause this. Plus the timing of the last firmware updates. Im 100% sure the current firmware is the cause.

Fix = disable audio triggers on any monitoring modes.

I plan to test this again this weekend when I have some free time.

Side Note: the Smart AI was also detecting some of the clips as “person”.... erm no, but maybe a robot 🙂

FAZ

[qureshibe]

All alerts are motion-triggered. 

Audio Trigger is OFF. I don't use Audio as I don't need it.

You can see EAR disabled on the screenshot.

Literally every minute motion trigger, recording & notifications. See Screenshot

[qureshibe]

Smart is Zero - Another frustrating day of testing.

Sensitivity 20%

Smart Trigger - Detect PEOPLE only 

In 1 hour more than 30 triggers

I have opened a case to see what they can do. As this is distracting me at work. Not helpful at ll

[JamesC · Accepted solution]

qureshibe,

Adjusting motion sensitivity in "Motion Detection Test" will not change sensitivity for motion detection triggers. This needs to be adjusted in your cameras rules. To adjust trigger sensitivity, take a look here: https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

JamesC