Arlo Pro Smart Hub

[Anssiliukkonen]

Hi,

I had a Pro Smart Hub and three cameras in my system. The system was set up by a previous owner. And now I moved the system to my summer cottage.

And the problem is that I tried it to set up with a new account and it cannot be found evn though I have made a factory reset.
The led is in blue, so it is connected to internet..

So I think that the problem is that the Hub is with the old account and with the old psw.
Is there anything to do than try to contact the previous owner?

[Edinburgh_lad1 · Accepted solution]

Unfortunately not. You need to get the previous owner to remove Arlo from their account, not just the hub.