All my Videos prior to 1/31/20 are GONE!!

[Tech-D]

OK this is seriously getting OLD...

I have a ticket 41394259 which was created on 1/13/20 still with no answer.

Now again all my videos prior to Jan 31 are gone.

I have an Arlo Smart Elite subscription for my camera which states I get 30 days of cloud history.

So where are my videos!!!!

[jguerdat]

Did you click on the left "arrow" next to the month text to see the previous month?

[Tech-D]

Yes that is why I knew I had my videos from Jan 31st but not any previous day's.

[JamesC]

Tech-D,

Have you tried logging in using a different device (for example if you use Android, do you experience the same thing when logging in using the web client on a PC)?

JamesC

[Tech-D]

Yes.  it is show the same information in the App and the Web interface.

Still no solution, and not answer from support.