Again cvr not recording

[Gavin_b]

For a few weeks now my ultra has stopped recording 

Reset base, removed camreas, tried all sorts to get it working.

Anyone having this issue?

 

[ShayneS]

Hi @Gavin_b 

Are you still experiencing this symptom? 

[Gavin_b]

Yes I am

Thanks

[ShayneS]

Which version of the Arlo app are you using and model phone/OS? 

[Gavin_b]

 samsung android 

[Gavin_b]

 this is what's happening now

[Gavin_b]

Is there a fix to this yet..

[ShayneS]

@Gavin_b Is your camera connected? Are you able to live stream right now?

[BeeVeeOh]

I have the CVR plan on 4 cameras. The last couple of weeks there have been zero recordings for me to go back and reference. Prior to that the feeds were spotty at best. I've reset the base station, I've removed and added cameras back. Nothing has changed. Searching shows that others are having the same issue, so I can't believe it is isolated and just me. Don't understand why I'm paying for a service that is mediocre at best, when/if it even works. 

[Antman68]

same problem, usually recurs with another software release.  Try removing all the devices, including the hub, and adding again in the app, then update the subscription… do repeatedly until the system miraculously recovers!  Then go back online and research home security solutions that actually work… looking myself, as i’m very sure the arlo service is a bag of nails!

[StephenB]

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@BeeVeeOh wrote:

I have the CVR plan on 4 cameras. The last couple of weeks there have been zero recordings for me to go back and reference.

---

Are you saying that there is nothing in the CVR timeline?  Or that you no longer are seeing motion-triggered recordings?

Do you also have an Arlo Secure subscription?

[BeeVeeOh]

There is nothing in the CVR timeline. I go to my dashboard, click on one of the cameras, then go to CVR and it's blank. I try to scroll through and it just jumps to Live. The only subscription I have, and have had for several years, is the CVR plan. 

[ShayneS]

@Antman68 Are you experiencing this exact symptom right now? 

[Gavin_b]

Also another problem i cant have the spotlight on when it records, if you toggle the spotlight it also turns on night vision and turns to black and white.

I then turn off night vision but it also turns off the spotlight again !!

[Antman68]

Yes Shayne.  Continuous Video Recording stopped at 04:32 this morning (13/11/25) and is still off.  The historical recordings up to that point have also disappeared... about lunchtime today.

Live streaming also stopped for the camera on CVR; could not connect from mobile devices.  Live streaming was still possible for the camera not on CVR.

I have since turned on "Local 4K Live Streaming" for the CVR camera which does now connect with this toggled on.  However, if you switch the local live streaming off it fails to connect again; not from an Android or IOS phone, but it does connect when using the browser on a Win11 desktop.

I had similar problems last Sunday (09/11/25).  I ended up setting everything up from scratch again, including the subscription - several times!  Eventually it all came back; quite by accident I think.  I have done the same again today and raised a ticket with Arlo (0077 3339) but as the technician I was talking to didn't seem to understand the problem I'm not holding my breath.

I'm guessing that there has been another poor quality software release recently... I haven't seen any fixes yet from the last one.

In the meantime I'm paying for 24/7 recording that isn't happening.  BTW - I have 900/110 mbps fibre broadband connection, no errors logged or power outages that coincide with this event and anyway the Arlo hub and Router are on UPS and clean power supply.

[Antman68]

@gavin,  the spotlight/night vision "feature" appeared with the last major app release.  I was told that whilst I could have 'spotlight on with night-vision off' prior to the update it must have been "due to a bug" because it "shouldn't have worked beforehand"!  A-hem!  It worked for years no issues!

My personal belief is that the introduction of this feature was a consequence of cost cutting (data storage), as recording in colour produces much more data than recording in black and white: the data volumes being uploaded and stored dropped considerably but the subscription cost remained the same.   I'm clearly very cynical, but go figure!

Interestingly, the technician I spoke to today was more interested in my changing my subscription to the two-camera, minimal-functionality option - slightly cheaper subscription cost but really basic service - I declined.

Anyway, don't be surprised if "the fix" you need involves paying more for less.  Good luck, I hope your fault gets fixed soon.

[ShayneS]

@Gavin_b 

If you’re experiencing a different symptom, please create a new thread for that specific topic and tag me there. I’ll be happy to take a look. Keeping each discussion focused helps us provide the most accurate and effective support.

Also, are you still experiencing the symptom with CVR?

[ShayneS]

@Antman68 

Can you provide a screenshot of the error messaging as well?

[Gavin_b]

Yes the crv haven't worked for about two months now 

But I'm still paying for something that don't work again.

[Gavin_b]

 email from you today

[Antman68]

sometimes it says "request timed out", usually it just sits on "connecting" with the star thing spinning.  Although this evening it has been saying request timed out even when I'm not trying to connect to live stream...

[Antman68]

error message popped up on android phone:-

"

Network call failed

(com.arlo.app.comunication.retrofit.Appservice.get()

[/hmsweb/users/devices/

WM5C-335-53586934_5GG39B7PA09E8/playlist, {},

{fromDate=20251113, toDate=20251113, ctx=frgnd}])   "

[StephenB]

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@BeeVeeOh wrote:

There is nothing in the CVR timeline. I go to my dashboard, click on one of the cameras, then go to CVR and it's blank. I try to scroll through and it just jumps to Live. The only subscription I have, and have had for several years, is the CVR plan. 

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Probably best to reach out to Arlo support.

Are you using a smarthub?  Or are all the cameras connected to your home wifi?

[BeeVeeOh]

We are connected to a base station. 

[StephenB]

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@BeeVeeOh wrote:

We are connected to a base station. 

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Did you take any steps to try and resolve the problem?  For instance, power cycle the base?