Poor customer service support

[taxiranked]

I just want to share what a poor customer experience I received. I have a broken battery (not device) on my Arlo Ultra.

I was advised my device is faulty and I needed a new one - with a link to a camera for over £300. I was a bit taken a back that they were prepared for me to go an spend over £300 on a new device when all I needed was a £35 battery - it isn't exactly customer service is it. 

I have ordered my new battery now an hope this solves my camera issue. I have been a loyal subscriber now for over 2 years an I am shocked at the laziness and lack or support from the 'care' team.

[BrookeN]

I want to apologize for the frustration you felt when reaching out to support. That is not at all how we want our customers to feel. I have reached out to the team to let them know of your experience. Please let me know if there is anything else I can help with.