4k video steaming

[F-DUB]

When I first started out playing around with my new 4k ultra system it would show me on the streaming video that it was in 4k. Now that has stopped. I understand and get that the subscription allows me to record in 2k and that's all well but I should be able to still steam in 4k.
Now only ever says anything when there's a video that's recorded in 2k, that its 2k

[steve_t]

In the camera's video settings, do you have "Local 4K Live Streaming" enabled?

[F-DUB]

Yes everything is enabled. It's just when I 1st connected it it said on the live stream that it was streaming 4K now it doesn't state/show.
I've since read the FAQ, And they told me I had to be on same Local network Which I am most of the time I'm trying to see the stream..
It just says "live" on the stream where before it said 4K live

[LandJS]

Make sure pan and zoom aren't checked.  I don't believe it will do 4K live if it is

[dcfox1]

Yea Landjs  is right I have pro3  and manual says if pan and zoom is on no 2K. With my devices i cant tell the difference anyway so i use pan and zoom.