Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Re: 4k live extreme delays.

Reply
Discussion stats
  • 3 Replies
  • 443 Views
  • 3 Likes
  • 3 In Conversation
Mikolino
Tutor
Tutor
Have had the system for a couple of weeks and Love most of it. But the 2 way audio and live feed is way and I mean way to slow. Its impossible to chat with someone at the door. I measured the delay time and its 35 seconds ONE way...

Its faster to communicate with someone on the moon.

The feature is useless for me.

What to do?

I have the basestation only 3 meters from the cam. Good wifi signals everywhere etc.

This sucks to be honest
Model: VMS5440 | Arlo Ultra 4 Camera Kit
DSMagic
Star
Star

I have the same problem. Someone stole a jerry can with 25 liters gas yesterday and the camera didn't start recording until the thief had already left with the gas. In many cases the camera shows an image of my driveway without a vehicle, then the next image has a vehicle with noone in it. There is no image of the vehicle arriving and driving into the driveway. This sort of thing happens all the time. It's not a useful security system. 

Model: VMS5440 | Arlo Ultra 4 Camera Kit
JamesC
Community Manager
Community Manager

Mikolino,

 

35 seconds is quite a bit more than would be expected. Who is your ISP and what are your download/upload speeds?

 

JamesC

Mikolino
Tutor
Tutor
Got fiber! 1gbit down 300 up. Ping<1ms


So. Shouldnt be isp or/and any other hardware (asus gt5300 plus asus lyra mesh etc.)
Discussion stats
  • 3 Replies
  • 444 Views
  • 3 Likes
  • 3 In Conversation