Arlo|Smart Home Security|Wireless HD Security Cameras

4K recording in 1080P mode

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Apprentice
Apprentice

Will the cameras record in 4K to the library with the 4K switch ticked off in the app ? The reason I ask is because I continue to have issues with choppy video and audio constantly cutting in and out when live streaming in 4K. Works prefect in 1080P mode. Same issue if  the camera is outside with full signal or 6-8 feet from hub so it's not an interference issue like I was told!   

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Community Manager
Community Manager

Arloultra,

 

Turning on auto zoom and tracking will only allow the camera to record up to 1080p.

 

The symptoms you describe could be due to poor bandwidth. Who is your ISP and what is your download/upload speeds?

 

JamesC

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Apprentice
Apprentice
Don’t you zoom in tracking
I’m asking if you turn off 4K in the app will it still record in 4K to the library.
See attachment for internet speeds. (Wi-fi) Ethernet is 900+ Down & 40+ up.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Community Manager
Community Manager

Arloultra,

 

The local 4K live streaming toggle within the mobile app only impacts live streams. Motion detected events will not be impacted when this feature is toggled on or off.

 

JamesC

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Apprentice
Apprentice
Problem solved! Thank you sir.
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