1 of 4 New Arlo Ultra not working

[dajah]

I purchased a kit of 4 new ultra cameras and I am unable to get one of the four ultra’s to working correctly. What is happening is it either starts to record or stream for about 1 to 2 seconds and then stops and goes off-line. I have reset the camera and reset the hub multiple times and nothing seems to fix it . I have also check that it has the latest firmware . I have also pulled the battery out to reset the camera and reset the camera vis the reset button and re added it to the hub. Any suggestions? RMA?

[jguerdat]

Swap cameras around to see if it's the camera or location. A poor signal can be the issue.

[dajah]

Thank you for your response, however I have tried that and currently it is the closest of the 4, with only 10ft from the hub and still having the issue.

[jguerdat]

Swap at the store or open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[JamesC]

dajah,

Is the behavior the same if the camera is powered with a charging cable? Does the battery charge?

JamesC

[dajah]

Thank you for your reply, Yea, I tried just the battery and just an a/c power cord without the battery installed, both had the same issue. Also the battery does charge when installed and plugged into a/c.

[JamesC]

dajah,

Given the troubleshooting steps you've already taken, I recommend contacting the support team as suggested above by jguerdat to further investigate the issue.

You will find several options for contacting support here: Arlo Support Team

JamesC