Urgent Request for Refund Processing – Returned Orders Delivered November 6

[chrs25ref]

Hello,

My partner and I are still awaiting refunds for the 4 orders listed below. All items were returned and delivered to Arlo’s facility on November 6th. It has now been over 5 weeks, and we have not received any refund. We request that these refunds be processed immediately; otherwise, we will be forced to initiate a dispute/chargeback for each order.

It has been extremely difficult to reach anyone who can assist with this matter, which has forced me to submit this request through the community discussion board.

If the refunds are not issued promptly, I will move forward with filing a chargeback as well as a complaint with the Better Business Bureau (BBB).

Please assist at your earliest convenience.

Orders:
• USP16677 – Chris Va - RMA: 91947436, Return Tracking 8857 2405 8404
• USP16690 – Chris Va - RMA: 91947221 Return Tracking 8857 2401 0579
• USP16712 – Kevin Ly - RMA: 91948923, Return Tracking: 8857 2438 3734
• USP16713 – Kevin Ly - RMA: 91949042, Return Tracking: 8857 2440 5927

Thank you,
Chris Va

[BrookeN]

Hi,

I would be more than happy to have someone look into this for you. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[chrs25ref]

Hi BrookeN,

I located a contact number and reached a live agent. If they are unable to resolve the issue, I will follow up with you for further assistance.

Thank you,
Chris

[BrookeN]

Sounds good, thank you for letting me know. 

[celticpatricia1]

I'm having the same problem. I bought 2 essential camera's Dec. 1st 2025. Returned them on the 7th. Proof of delivery, that they got them back. One of them I didn't even open, the other I looked at and didn't install after finding out that I would need to update to " the new Arlo experience ". I contacted them via email and chat. I am going to do a charge back at my bank soon. I will never buy directly from Arlo again. Order USP  27439 

[celticpatricia1]

Did you ever get your refund? I'm having the same problem.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

I received your message, thank you for providing that information. Support will be contacting you as soon as possible. 

[celticpatricia1]

No one contacted me. I'm reporting them to the Better Business Bureau  and doing a charge back with my bank. Crappy customer service. NO CUSTOMER SERVICE!

[BrookeN]

@celticpatricia1 I apologize that support has not reached out to you. I reached back out to support, please let me know if you do not hear from anyone by Friday.

[Leepitts]

I returned two items also but nothing this was around Christmas 

[celticpatricia1]

I received a phone call from Arlo after reporting them to BBB. They said they would issue a refund. 

[Leepitts]

Between the app that crashes and then not refunding my money. I’m about to just check Arlo off as a bad mistake and try nest or ring….i mean I can’t even view my cameras on top of the $130 they owe me

[BrookeN]

@Leepitts  Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Leepitts]

I don’t know how to do all that. They decided to close my case and keep returned items. What a terrible company to deal with…here’s my number don’t care if in open 

[Leepitts]

I’m about to do a chargeback as well. They decided to close my case. They received my returns. What a joke and horrible experience 

[BrookeN]

@Leepitts I received your message, thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible. 

[celticpatricia1]

@Leepitts Arlo called 2 hours after I reported them.  https://www.bbb.org/file-a-complaint

[Leepitts · Accepted solution]

Amazingly they called me after I said I was gonna report and call back. Refund got processed immediately 

[Leepitts]

Funny how mine became important too. They blamed it on warehouse or something I wasn’t paying attention 

[celticpatricia1]

Hahaha  Glad you got your money back.