ultra reboot with motion detected when power connected

[DavidZhu]

I have 4 Ultra2 installed. I found when I have them connect to power outlet, when the battery power reached 100%, it stopped the charge, but as soon as it detects the motion, it starts to drain the battery, and the charger starts. But this causes the unit to flash LED and reboot, which will miss the recording and notification. 

I am wondering if this can be a software/firmware fix. 

[jguerdat]

Which unit reboots - the camera or the hub? I'd start by removing all devices from Settings, My Devices and start fresh.

[DavidZhu]

Ultra 2 camera with power adapter connected it. It reboots everytime it detects the power, which is always the case when fully charged battery starts any connectivity. 

[jguerdat]

If you can't swap at the store, use the Contact Support link at the bottom here for a hardware problem.