"Smart" Hub won't reconnect to cameras after every network interruption - blinking orange light.

[RB11]

If there is an internet interruption longer than several seconds (common where I am), the base station loses connection to the cameras and my smart hub light goes from solid blue to blinking orange.

A power cycle of the 'smart' hub fixes this and I get the solid blue light again.

I am using an Ethernet connection between router and smart hub. I have tried different ethernet ports on the router but no success. Literally every other device in my house manages to reconnect, except for the most important security one - the Arlo set up. 

I need this system to work when I'm away, which it obviously cannot do at the moment. Firmware is up to date. No other issues present. Note that at no stage is power being interrupted. This seems like a pretty basic thing for the base station to be able to do for the amount of money I've spent - regain a connection. Please tell me this is something I'm doing wrong as this is a deal breaker with me if it is on the Arlo side. Thanks.

[jguerdat]

I've had similar issues here where the connection is somehow broken but the hub reconnects. Have you just let it "plug'n'chug" to see if it ever reconnects by itself?

[RB11]

Hi, it definitely does not reconnect by itself. These cameras are in a remote location, and it may take me over a week to physically get to site to reset the power.

Please also note that as the blinking orange light is present, the connection between the cameras and hub is broken, so not even local storage on an SD card is available.

[jguerdat]

A WiFi-connected switch may help in this case. Plug the hub into that and use the switch's app to power cycle the hub as needed.

[RB11]

Hi, I could do that, but I definitely shouldn't have to for the high price of the Arlo product I'm paying for - it should just work. This feels like something that could easily be fixed with a firmware update. I don't think I'm asking too much of an expensive product like this to simply be able to reconnect once the internet connection resumes. I'm confident it's not something I'm doing wrong now, so I'll look at returning the product instead and going with another brand.

Thanks for the advice.

[jguerdat]

Use the app to go to Settings, Support and choose your camera. Scroll down to Contacts to see what official support offers.