where to start, sheesh. This system has given me nothing but trouble since I bought it. I've changed everything on my end, including locations and isp. Not only am I now having to deal with the system randomly stop recording on sd card, cloud, and cvr timeline (only a reboot or plug pull will fix it), I canceled my cloud recording, but kept cvr. now my local recordings are not even in 1080p. they were in 4k, then for a few hours went down to 2k, now they are all at 1920x1072.
I've chatted with someone on the website, and their only response was to reply to an email with a video from my sdcard. I can't send that video because I never got an email. that was almost an hour ago. I've been on the call in line for 20 minutes and no one has answered the phone at all.
if any of you are still on the fence about arlo, I encourage you to look elsewhere. This system is not only problematic, but it's, at the least, unreliable.
I don't expect a reply, I don't expect resolution, I expect to have to go with another system from a competing company.
my only regret is not doing enough research on this system before I bought it.