When viewing the video files, app crashes

[Panam747]

I have a Alro Ultra 2 camera system connected to the Arlo HUB.  When attempting to view the video files on my phone (Sony Xperia 1V), the app crashes and returns to the home page on my phone.  My Sony Xperia 1V used to work fine when viewing the video files.  A week or so ago, my phone had a system upgrade and about the same time is when I was unable to view the files.  My Sony Xperia 1V is using an Android 15 system.  I tried resetting the HUB by un-plugging it and repowering it up, no change.  I also uninstalled the app and reinstalled the app and again no change. I am able to view the Arlo video files on my old Sony Xperia 1iii phone which runs on an Android 13 system.   Does anyone out there have a suggestion on how to get the Arlo app to work on my Sony Xperia 1V??   

[StephenB]

---

@Panam747 wrote:

I have a Alro Ultra 2 camera system connected to the Arlo HUB.  When attempting to view the video files on my phone (Sony Xperia 1V), the app crashes and returns to the home page on my phone.  My Sony Xperia 1V used to work fine when viewing the video files.  A week or so ago, my phone had a system upgrade and about the same time is when I was unable to view the files.  My Sony Xperia 1V is using an Android 15 system.  I tried resetting the HUB by un-plugging it and repowering it up, no change.  I also uninstalled the app and reinstalled the app and again no change. I am able to view the Arlo video files on my old Sony Xperia 1iii phone which runs on an Android 13 system.   Does anyone out there have a suggestion on how to get the Arlo app to work on my Sony Xperia 1V??   

---

This is an app bug, you need the 5.4.2 app update to fix it.