Video underexposed and/or green tint on one of my Ultra 2 cameras.

[JimOestman]

Hello,

Video from one of my 3 Ultra 2 cameras is dark and it also sometimes has a green tint.

All 3 cameras are in the same light conditions and should be displaying the images with the same brightness and colors. (Outside temperature is around -8C / 17F, if that is a factor.)

Here are 2 pictures that demonstrates the issue: (the "faulty" camera is the top one, "Cabin Driveway" 😉 )

The left picture shows how Camera "Cabin Driveway" is too dark and has a green tint. The video used to be like "Cabin Entrance".

I played around with the settings... +2 brightness, but the image is still darker than the other 2 who have +0 brightness. (See right Picture.) The light conditions are the same for all 3 cameras, when this screenshot was taken.

     

Arlo IOS app version: 5.4.2 (8923)

Camera firmware: 1.070.53.3_6_297b17b

Camera Hardware: H10

What should I do?

Thank you in advance!

-Jim

[JimOestman]

All other settings are the same.

[StephenB · Accepted solution]

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@JimOestman wrote:

Video from one of my 3 Ultra 2 cameras is dark and it also sometimes has a green tint.

What should I do?

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Try removing the camera from the account, and then doing a factory reset.  Do the reset by opening the camera housing and pressing the sync button inside until the LED flashes amber (~15 sec).  Then add the camera back to your account.

[JimOestman]

Thank you, Stephen. I’ll give it a try.