VMB5000 not showing local recordings on iPhone

[Willo2608]

Hi All,

I have just added to my Arlo setup with the purchase of 4 Arlo Ultra2 cameras and a VMB5000 base station.  All set-up and recording fine to the cloud but I cannot get access to local recordings.  I know they are recording as I have taken the Micro SD card out and checked that the recordings are being made.  

I have enabled Direct Storage Access, Storage status is "Ready" and I am using the App on my phone connected directly to the same WIFI network as the base station.

Base Firmware is: 1.17.0.0_1117_6ba79e5

App version is 3.5.8(2878)

Being run on an Apple iPhone

[jguerdat]

Is a VPN in use anyplace?

[Willo2608]

No VPN in use - Phone and Hub are both on the same wifi network

[sceniclife]

VMB5000r6

I am experiencing the same thing on iPhone.

This started happening recently with the incident that is reportedly 'resolved': https://status.arlo.com/

On my LOCAL network, my android devices can access local storage just fine. When I check on my iPhone, it cannot connect to download my local storage.

On an external network (cellular), both work fine.

[ShayneS]

Can you try and copy the recordings to your pc, then reformat the SD card using the Arlo mobile app?

[sceniclife]

I am not sure if reformatting the SD card will help if I can access local storage through Android but not Iphone...

[StephenB]

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@sceniclife wrote:

I am not sure if reformatting the SD card will help if I can access local storage through Android but not Iphone...

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I agree that seems unlikely, since you can also access local storage from the iPhone over cellular.  FWIW, local LAN access is working with my own iPhone 12 (running iOS 15.1.1).  

Have you tried restarting both the iPhone and your router?

[sceniclife]

Yeah, reset both. Nothing.

Are you vpn or port forwarding?

I am port forwarding. That's likely the issue in iphone code.

[Willo2608]

I tried an Android device and this worked.  I also then tried a different iPhone which also worked.  I then fully deleted the Arlo App from the iphone that wasn't working, re-installed it, said Yes to all of the Access pop-ups and hey-presto I can now access local storage on this iPhone.

Would be interested to know if this works for you also as it doesn't take at all long to test this.