VMB5000 base station - Google Wifi not discoverable

[hartmanjameson6]

I am trying to connect a Pro Base Station Single-LED VMB4500  to my Arlo account so I can use the Ultra 2 cameras. I have factory reset and tried several troubleshooting options but nothing works. I am using Google Nest Router and support has informed me to make sure ports 80 and 443 are open. My ISP doesn't close/open ports and so potentially it's a router firewall issue. Has anyone come across this problem?

[jguerdat]

What does the LED show as it's booting up and then after ~2 minutes when the base is fully booted? You should see blue and amber at various times during boot and then solid blue when done. If you have a VPN in use, disable it for setup.

[hartmanjameson6]

Yes I get the amber to blue and then solid blue. No VPN on my end.....I have tried most of the troubleshooting that the support team recommended but still not working 😕

[StephenB]

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@hartmanjameson6 wrote:

I am using Google Nest Router and support has informed me to make sure ports 80 and 443 are open. 

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If you can browse the web, they are open.  So that is not the problem.

Have you tried installing it using a PC (my.arlo.com)?  Connect the PC with ethernet if you can, and disable any internet security /antivirus software during the install.