Ultra 4k has no sound in app in live mode and recordings lack sound

[mophead]

I am not hearing sound in the app when I listen live or in recordings. However, when I save a recording to photos the sound is there. The problem seems to be with the app.

[JessicaP]

Hi mophead,

What phone device are you using? Is this also happening when checking through the web client on your computer?

[mophead]

It’s an iPhone. When I saved Arlo videos to the photos folder and played them the sound was there, so for some reason it wasn’t playing in the app. When I deleted and reinstalled the app, sound was once again working fine. Any ideas what caused the problem in the app?