Ultra 2 will not connect to the app

[Kossa]

#u

[jguerdat]

Need all details. Do you have a base station or hub in your account? That's needed for these cameras.

[Kossa]

Yes I have a base station VMB4540

[jguerdat · Accepted solution]

Any other cameras already connected? Are you using the app to select the Ultra series to set it up? WHat exactly do you see when attempting to connect the camera? Have you tried a camera reset?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0