Ultra 2 (Manual recording & photo button disappear (have disable 4K live)

[keislee]

I have two ultra 2 cam and both have disable 4K Live streaming

Cam 1. Have manual recording and photo button (still under secure trial)

Cam 2 No manual recording and photo button and it has a SD card icon (secure trial expired)

Why cam 1 has the button whereas cam 2 doesn’t has? Any method to solve this problem? Thank you

[StephenB]

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@keislee wrote:

I have two ultra 2 cam and both have disable 4K Live streaming

Cam 1. Have manual recording and photo button (still under secure trial)

Cam 2 No manual recording and photo button and it has a SD card icon (secure trial expired)

Why cam 1 has the button whereas cam 2 doesn’t has? 

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Manual recording and snapshots both require a subscription.  So the only way to get those features back is to subscribe.

[keislee]

Thanks @StephenB 🙏🏻 but I can’t find any info relate to this. But I have door bell as well. Subscription has expired but it still able to manual recording and snapshot. Are they should be the same? 

[StephenB]

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@keislee wrote:

Thanks @StephenB 🙏🏻 but I can’t find any info relate to this. 

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See https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

All currently sold Arlo cameras require a subscription for cloud storage.  And manual recordings/snapshots are only made to the cloud, so they require that subscription.

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@keislee wrote:

But I have door bell as well. Subscription has expired but it still able to manual recording and snapshot. Are they should be the same? 

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The doorbell also requires a subscription, so there is a mystery there.