Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Ultra 2 - HomeKit Uncertified Accessory

Reply
Discussion stats
  • 1 Reply
  • ‎2020-12-03 04:59 PM
  • 1287 Views
  • 0 Likes
  • 1 In Conversation
cmb88
Aspirant
Aspirant
‎2020-12-03 04:59 PM
Hi - I am getting an “uncertified accessory” when adding my Ultra 2 base station to HomeKit. I have tried a factory reset and still get this error. How do I fix this?
Labels:
Preview file
911 KB
0 Likes
Message 1 of 2
1,287
1 ACCEPTED SOLUTION

Accepted Solutions
cmb88
Aspirant
Aspirant
‎2020-12-03 05:11 PM
Was able to get through on live chat. They reset my HomeKit token as well as had me reboot and then I was able to add. Unfortunate that we can’t do it ourselves but glad that my base station is in HomeKit now.

View solution in original post

0 Likes
Message 2 of 2
1,282
1 REPLY 1
cmb88
Aspirant
Aspirant
‎2020-12-03 05:11 PM
Was able to get through on live chat. They reset my HomeKit token as well as had me reboot and then I was able to add. Unfortunate that we can’t do it ourselves but glad that my base station is in HomeKit now.
0 Likes
Message 2 of 2
1,283
Discussion stats
  • 1 Reply
  • ‎2020-12-03 04:59 PM
  • 1288 Views
  • 0 Likes
  • 1 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.