Tech question - please help

[vijay0011]

We had some Arlo cameras attached to solar panels stolen. Recently they reappeared on our app as active. They are working on some Tmobile-92CC. they are in a closet or something recording and active.. some cat keeps tripping the sensor and sending me alerts... how is this possible?

[StephenB]

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@vijay0011 wrote:

We had some Arlo cameras attached to solar panels stolen. Recently they reappeared on our app as active. They are working on some Tmobile-92CC. they are in a closet or something recording and active.. some cat keeps tripping the sensor and sending me alerts... how is this possible?

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Somebody somehow got them (not necessarily the thief), charged them up, and deployed them.  Presumably they are trying to figure out how to get them into your account.

Not sure if Arlo can help in this situation - tagging @JamesC.

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43474545

[ShayneS]

Hi @vijay0011 

Can you PM me with the main account holder email?