Subscriptions

[rdilauro]

I've had the multi camera subscription for several years since I have 8 cameras.   At $21 it is getting a bit expensive. I wanted to cancel my subscription.  Looks like I have two options  Cancel everything or go with the Single $7 subscription.  If I cancel everything, will I still be able to hook up and view all my cameras?  But understand that I loose my 60 days ability to views videos.   I only need to view videos for perhaps a day or so, but the main thing is that I still have 5 cameras that are active.   What do I get with the single camera subscription vs no subscription at all

[BrookeN]

I do not see that you currently have a subscription on the account. The link I have below will provide more information regarding the features you will get when you have a subscription vs not having one. 

https://us.arlo.com/pages/arlo-secure?srsltid=AYCX9vKVRxmmio5I6oOBBgM5Z_KBgmnRBJ0elzicqkvKkdiE_pbxyk...

If you have any other questions, let me know. 

[rdilauro]

i do have a subscription..  I just deleted the subscription this morning and it will still be active until 11/20.

the site you pointed me to really didnt answer my question.

I know that the $9.99 plan is for a single camera.

My question is IF I dont get with ANY PLAN will my cameras still take videos so I can look at them real time. I am not interested in any saved video.

So my question is:

NO PLAN - Can I still use the cameras for real time videos only

I know that other plans either for single or multi camera support provides for 60 day saved videos.  

IF I CANCEL MY PLAN , which I did this morning, that is why you dont see a plan associated with my account, but believe me I have been paying $22 a month for over two years now.

[StephenB · Accepted solution]

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@rdilauro wrote:

IF I dont get with ANY PLAN will my cameras still take videos so I can look at them real time. I am not interested in any saved video.

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The answer depends in part on what model hub you have.  The two smarthubs (VMB4540 and VMB5000) both support direct access to local storage.  VMB4000 and VMB4500 support recording, but not playback.  With those hubs, you need to eject the storage from the app and then connect it to a PC for viewing.

More info on direct access to local storage is here:

• https://kb.arlo.com/000062997/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor...

 If you have the VMB4540, then I suggest using a thumb drive instead of a hard drive.  That eliminates any cables.  Something between 128 GB and 384 GB is big enough.

There are limitations:

• recordings can only be seen in the app (not my.arlo.com)
• recordings can only be seen using the primary account (not friend accounts)
• no thumbnails - recordings need to be downloaded to your phone before you see anything
• no ability to make manual recordings or take snapshots
• remote access requires router setting changes that some find difficult (and which will not work with some internet service providers).