Smart Hub can't find Ultra 2 camera

[VCohaagen]

Smart Hub cannot find the Ultra wire-free camera. I've restarted the hub, reset the camera, plugged the camera in, re-inserted the battery, pressed Sync on the camera... all countless times in varying order, and nothing works. I purchased a 2-pack and the first camera connected fine. The battery is fully charged.

[jguerdat]

Start by removing all devices in Settings, My Devices and start fresh. Try connecting that camera first. If still no good, swap at the store.