Only 1 of 3 cameras records to base station

[Miko123]

Only 1 of 3 4K ultra cameras video recordings are now showing in the library. I do not have cloud subscription any longer. All 3 used to record and show up in the library from the base station using the app. What’s happened? I’ve changed nothing. Please advise. Thank you 

[jguerdat]

Do you have a subscription which is required for cloud recordings? Have you checked the subscription status in Settings?

[StephenB]

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@Miko123 wrote:

Only 1 of 3 4K ultra cameras video recordings are now showing in the library. I do not have cloud subscription any longer. All 3 used to record and show up in the library from the base station using the app. What’s happened? I’ve changed nothing. 

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1. What model hub do you own?  Look for a VMBxxxx label on the base.
2. Do you see "Library' in your app?  Or do you see "Feed" and "Dashboard" instead?
3. Has the subscription expired on all three cameras?  Or is it possible that two have a bit of time left?

Have you done anything to try and fix this?  For instance, removing the battery and reinserting it?  Or maybe restarting the smarthub?

[tybosolo]

I have exactly the same problem, I have two older pro 2 cameras that record to the hub, the new cameras worked fine recording to the hub until the free subscription expired, now the two new cameras are no longer recording, which for a security system is not of any use, especially for deliveries, I know this is a common problem for ulta and pro 5

Frustrated

[StephenB]

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@tybosolo wrote:

I have exactly the same problem, I have two older pro 2 cameras that record to the hub, the new cameras worked fine recording to the hub until the free subscription expired, now the two new cameras are no longer recording, which for a security system is not of any use, especially for deliveries, I know this is a common problem for ulta and pro 5

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What model base do you have?  Look for a VMBxxxx label.

[tybosolo]

vmb4000

[StephenB]

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@tybosolo wrote:

vmb4000

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While the VMB4000 and VMB4500 bases support local recording, they do NOT support playback. All the recordings you are seeing with your legacy Pro 2 cameras are stored in the Arlo Cloud, not the USB stick.  This does not require a subscription because the Pro 2 cameras were sold with 7-day cloud storage.

The ONLY way to see the local recordings with those bases is to eject the storage using the app and connect it to a PC for viewing.

But Arlo stopped offering free 7-day cloud storage on new cameras back in 2018 (starting with the Ultra).  All the currently sold cameras need a subscription to get any cloud storage.  That is why you stopped seeing the Ultra recordings when the trial subscription expired.

Options are 

1. live without recordings
2. get a subscription
3. get a VMB4540 or VMB5000 smarthub and use its direct access to local storage feature.

While many do use the direct access feature instead of a subscription it does have quite a few limitations:

• Recordings are only available in the app, not my.arlo.com
• Recordings are only available using the primary account, they are not available in "friend" accounts.
• No ability to make manual recordings or take snapshots.
• No thumbnails, so all videos need to be downloaded to the phone before you see anything.
• Remote access requires router setting changes that many find difficult, and which don't work with some internet service providers.

[jguerdat]

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@tybosolo wrote:

I have exactly the same problem, I have two older pro 2 cameras that record to the hub, the new cameras worked fine recording to the hub until the free subscription expired, now the two new cameras are no longer recording, which for a security system is not of any use, especially for deliveries, I know this is a common problem for ulta and pro 5

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Are the new cameras connected to your base? A camera connected to WiFi can't record locally.