Arlo|Smart Home Security|Wireless HD Security Cameras

Notifications pop up twice when camera detects something

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jenn_t
Tutor
Tutor

Whenever my Ultra 2 camera detects audio or motion and sends me an alert, I get two notifications on my iPhone. Only one notification seems to stick, so I only see one notification when I swipe down to bring up my Notification Center, but I get two pop ups about 10 seconds apart when the motion/audio is first detected. Is there a way to disable this?

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BrookeN
Arlo Moderator
Arlo Moderator

Is it for just one motion/event or all motion/events?

jenn_t
Tutor
Tutor

It seems to be for every type of motion, or at least Person Detected and the generic Motion Detected.

BrookeN
Arlo Moderator
Arlo Moderator

Are you on iOS or an android device, also can you please provide me what version you are on?

jenn_t
Tutor
Tutor

I'm on iOS. I believe I'm on version 5 at the moment, but this was also happening on version 4 of the app.

doejane
Initiate
Initiate

me too

jenn_t
Tutor
Tutor

   

BrookeN
Arlo Moderator
Arlo Moderator

This is being looked into by our development team, I will update the community as soon as possible. 

Japio
Aspirant
Aspirant

I am experiencing the same for quite some time (three/four months i guess, might even be longer). I guess it is an app thing. I am on ios using, as soon as they come out, the most current version

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