NOT AGAIN!

[ralfyguy1]

They're doing it again: My Ultra 2 camera only records what Smart Notifications is set to, like the Firestorm we had about this topic a few months ago. SERIOUSLY???

[ralfyguy1]

I have two Ultra 2 cameras that only record video if a person is detected. All my other cameras record everything as expected and only notify for person detection. Why are the Ultras exempt from this?

[BrookeN]

Can you please go through the settings and make sure everything is set up correctly. 

https://www.arlo.com/en_eu/support/faq/000062927/what-are-arlo-s-advanced-motion-alerts-and-how-do-i...

[ralfyguy1]

My two Ultras are set up exactly the same as the other cameras I have. There is no reason for those to behave any different. In order to have recordings from any other motion or animals or vehicles, the notification has to be turned on, which is too much to bear with. The other cameras record everything when detected but only notify for people. 

[BrookeN]

I have reached out to support to contact you and look into this further. They will be reaching out to you as soon as possible. 

[ralfyguy1]

Worked briefly for about an hour, then quit again. It's obviously on YOUR end.

[BrookeN]

Please reach out to support within the app.