Local recording stopped working

[minhpham]

i have 2 of the ultra 2 with vmb5000. local recording still record but I can't view them. the phone and the hub are on the same wifi. I can view the record if I remove the micro sd card and plug in my pc. it give me an error "video on base is not available" when trying to view on my phone. I have reboot the hub a few time, log out and back in on my phone, turn off wifi and back on. nothing work. I had these camera for about almost 4 years now. it been fine most of the time. did arlo stop local recording and force everyone to get a plan?

thanks,

[StephenB]

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@minhpham wrote:

i have 2 of the ultra 2 with vmb5000. local recording still record but I can't view them. the phone and the hub are on the same wifi. I can view the record if I remove the micro sd card and plug in my pc. it give me an error "video on base is not available" when trying to view on my phone. I have reboot the hub a few time, log out and back in on my phone, turn off wifi and back on. nothing work.

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Have you tried uninstalling and reinstalling the app?

[minhpham]

yes that actually work for me but my wife phone still have the same problem. we both using the same login so it not the permission thing. thanks for the help.