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Bosse113
Aspirant
Aspirant

Arlo system is getting worse and worse after each update. Now I can’t see local storage anymore in the history. I have had it with Arlo and will now change all cameras to Tapo. Have already tested one Tapo camera and works much much better 

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StephenB
Guru Guru
Guru

@Bosse113 wrote:

Its rather what I don’t see. I don’t see the recordings on the ”history” tab. To see videos I have to go to select base station, then video recordings and so on. 


You must mean "feed" (the english app has no "history" tab).

 

This is a bug in the iOS app - recently fixed in 6.41.0.  Try updating it.  (Not sure if this is rolled out worldwide yet, but it is available in the US).

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BrookeN
Arlo Moderator
Arlo Moderator

Can you please provide more details in what you are seeing?

Bosse113
Aspirant
Aspirant

Its rather what I don’t see. I don’t see the recordings on the ”history” tab. To see videos I have to go to select base station, then video recordings and so on. Very inconvenient and to be honest makes the system useless as a surveillance system

StephenB
Guru Guru
Guru

@Bosse113 wrote:

Its rather what I don’t see. I don’t see the recordings on the ”history” tab. To see videos I have to go to select base station, then video recordings and so on. 


You must mean "feed" (the english app has no "history" tab).

 

This is a bug in the iOS app - recently fixed in 6.41.0.  Try updating it.  (Not sure if this is rolled out worldwide yet, but it is available in the US).

Bosse113
Aspirant
Aspirant

Ok thanks a lot, there was an update available now that solved the issue

No_Subme32
Aspirant
Aspirant

I can confirm that the latest app auto update to ver 6.41.0 (34556) has resolved the Feed issue " Missing Cloud / Local " option on my iPhone.

I only found this out by checking it today, had to click Feed then click Calendar, select today, now the Cloud / Local option displays and I can see the days recordings and all of the previous ones.

 

It would've been nice if Arlo Support sent something out to it's customers advising them that the issue has been resolved with the latest ver update, especially when I already logged a support call, hopeless.

BrookeN
Arlo Moderator
Arlo Moderator
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