Last firware update bricked 2 of my 4 Ultra 2 cameras

[JonasGrumby]

Arlo needs to give the customer the choice to upgrade firmware or not. If my cameras are working fine I don't want to have to upgrade firmware to use them. The last firmware update bricked 2 of my 4 security cameras for our business. One of these cameras WAS on a DVR plan and Wasting my time fixing this problem makes me horribly angry.

When I am on this website and on the app and click support it better take me to some actual support. Not this discussion virtual assistant crap. People are tired of the tech industry off loading their bug finding and support onto the general public. It's not our job to find your mistakes.

My fix to this problem will likely be a totally different security solution not involving or any Arlo or its parent companies.  Yes this has happened before.

[StephenB]

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@JonasGrumby wrote:

Arlo or its parent companies.  

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FYI, Arlo is publicly traded, and there is no parent company.  Netgear divested it back in 2018, and distributed all the stock it received in the IPO to its stockholders.

[djskyhawk]

That's when it went in the crapper.