Hong Kong

[Jag27]

Hello recently when I have to see some specific video recording, I am disappointed because are missing exactly what I need. I have the suspect that some hacker enter in my Arlo system and delete/modify as they want. Is this happed to anyone? Anyway, since I am a cloud subscriber can I ask to have back the original recording non modified . Last but not least there are  some recording video that looks like stuck or not working properly and now I have the suspect that it was intentionally alt done. Is it possible to recover the original video?IThank you, JAG

[DannyBearAgain]

Do you have local storage enabled on the base station, you should have the recordings stored there in addition to the arlo cloud recordings.

[jguerdat]

While there have been no verified issues with hacking that I know of, the first things that I would do would be to change the Arlo account password to something strong as well as making sure 2FA (2 factor authentication) is enabled.

Are you sharing the cameras or your account with anyone? That could be the reason things are missing if the other person is deleting videos. There's no way to get the cloud videos back but, as suggested above, enabling local recordings on your hub would provide you with a backup that can't be deleted in the same way. It would also provide you with information as to whether the videos were deleted or never recorded in the first place (if no video in the cloud or local recordings, it never got recorded).

[StephenB]

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@Jag27 wrote:

Hello recently when I have to see some specific video recording, I am disappointed because are missing exactly what I need. 

Last but not least there are  some recording video that looks like stuck or not working properly and now I have the suspect that it was intentionally alt done. 

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This sounds more like a network problem during recording than like hacking.  While someone with your account credentials can delete recording, there is no way to modify a recording.

1. Are you sure that the missing recordings were made in the first place???
2. Did any of the videos that don't play back now play back earlier???