GEOFENCE NOT WORKING

[FILIPmo]

Since the app was uppdated the geofence has not working at all. I have tried almost everything in the settings to configurate but nothing has worked. I have read that there are more people whit the same problem. But how do i fix it? Is there a problem at arlo? This sucks. 

[StephenB]

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@FILIPmo wrote:

Since the app was uppdated the geofence has not working at all. I have tried almost everything in the settings to configurate but nothing has worked. I have read that there are more people whit the same problem. But how do i fix it? Is there a problem at arlo? This sucks. 

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Can you post screenshots of the automations you are using?

[FILIPmo]

Hi. I couldn't figure out how to upload a screenshot of the settings here. But regarding the settings: I have the Arlo unit set to geofencing with the largest radius enabled. When I—or anyone else in the group—enter that radius, it’s supposed to switch to Standby mode; when everyone leaves, it should switch to Armed mode. Sometimes it works when I arrive—it switches to Disarmed—but then when I leave, it doesn't switch back to Armed. Sometimes it’s the other way around. But right now, nothing is happening. I’ve tried tweaking the settings, resetting things, and so on, but nothing works. Everything was running perfectly until the new update. There must be an issue on Arlo's end..

[jguerdat]

iOS or Android?

To attach screenshots, use the camera icon above the text box used to reply.

[FILIPmo]

I can't find an icon like that. I found one that might be the gallery, but I can't get an image into it. But I've explained what the settings are—can you see anything wrong there?

I have an Android phone.

[StephenB]

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@FILIPmo wrote:

I can't find an icon like that. photo.png

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[FILIPmo]

it came up when i was on my computer not on my phone. But what settings do you want to see? 

Sorry but the settings are in Swedish 

Arlo 1.jpg

 

Arlo.jpg

 

[jguerdat]

It appears you're using custom modes for an Ultra 2 rather than the typical 3 default modes. Any reason for this?

I use the Android app which works well for me using the default modes and geofencing. I haven't tried using custom modes for GF so can't comment on any possible bugs. However, a strong possibility is that not all apps are actually logged in. If anyone in your list of phones used for geofencing hasn't at least opened the app in the past 2 weeks, they will be logged out which disables that phone's location for Arlo. Make sure everyone opens the app on a regular basis to keep Arlo capable of using their phones' location.

[FILIPmo]

I thought that was where you configured the geofence settings. So, what settings do you have? How did you set it up?

[jguerdat]

Using Routines, Automations I have both an Arrive and Leave automation. Here's a screenshot of the Arrive automation.

Screenshot 2026-07-22 9.19.28 AM.png

[FILIPmo]

I have the same settings now, but it still doesn't work.

[jguerdat]

The next thing to check are all phones' app settings, ensuring that location services are enabled all the time. In addition, ensure that all phones have the Arlo app opened at least once every 2 weeks so they are still logged in. If logged out, GF won't get the location and will cause GF to fail.

[FILIPmo]

Everyone in the group has everything updated and the necessary features enabled, but it still isn't working. I’ve created two new settings designed simply to trigger my phone, just to see if it works.

[jguerdat]

And the opening of the app for everyone on a regular basis to keep logged in?

[FILIPmo]

I have removed every user but myself now to se if that will work. But I doubt that. Something is wrong with the arlo ap

[jguerdat]

FWIW, I also seem to be having issues with GF on Android. We don't often leave the house together but when we do I note that the mode isn't changing. I'll need to do more testing to verify. @JamesC , @ShayneS , @BrookeN are you aware of an Android issue with GF?

[BrookeN]

This is currently being investigated by the team. I will update the community as soon as possible. 

[Plang2830]

Fully agree, have been through the same resetting procedures several times ending up with the same result: Geofencing does’t work as intended and is only occasionally detecting when passing in and out of the fencing zone. 
Clearly a critical bug has been introduced by the recent system upgrade, Arlo please fix before I lose patience - at least confirm that this is a bug and you’re working to solve it

[BrookeN]

@Plang2830  I did confirm that it is currently being investigated. 

[jguerdat]

We tested GF yesterday on Android and found it worked reasonably well. The entry in Feed was very delayed (by ~20 minutes of leaving the small zone) while arriving in zone was fine.

[jguerdat]

And it failed today. YMMV

[FILIPmo]

Same here. Still not working for me. Arlo must do a update in the app or something.

[ShayneS]

Hi @FILIPmo 

Can you send a screenshot of the arm away and standby screens? Make sure to include the automation section at the very bottom.

[ShayneS]

@Plang2830 

Can you verify the following settings below for your mobile device(s)? It looks like your arrive leave schedule is set okay. 

• Can you verify if your Location Permissions is set to "Always"
• Please confirm that Background App Refresh is enabled
• Make sure phone is not on Low Power Mode, iOS aggressively throttles background location services and network activity in Low Power Mode

Thanks 

[Plang2830]

Hi,

The setting of the mobile is correct.
The error in the app seems to have been corrected now and geofencing is now finally working again - thanks!