False trigger live feed

[Re_zeekay]

Purchased two add on cameras, every time I turn them on manually for live feed it starts recording and triggers events.

[JamesC]

Re_zeekay,

Is this happening with both cameras? What client are you using when this happens (Android, iOS, web)? Does it happen consistently (every live stream)?

JamesC

[Re_zeekay]

Both cameras using Android app consistently. Either triggers on and off repeatedly or a single continuous recording, until live feed stopped.

[JamesC]

Re_zeekay,

Try rebooting your SmartHub, allow the cameras to come back online and then test live stream again. Do you still experience the same behavior?

JamesC

[Re_zeekay]

I'm currently away from the system, can the smart hub be rebooted remotely?

[JamesC]

Yes. Log in to your Arlo mobile app and navigate to Settings > My Devices > select your SmartHub > Restart

It will take a few minutes for your SmartHub and cameras to come back online, then you an test again to see if you still experience the same behavior.

JamesC

[Re_zeekay]

Still experiencing the same issue after smarthub reboot. I have a suspicion it has something to do with the mounting. It's as if the internal mechanism of the camera turning on and off is triggering motion detection because the mounts are not rigid enough perhaps?