Deceased mother's account.

[susie_ellis]

I need to speak to tech support about my deceased mother's account.  How can I get a phone number?  I have searched EVERYWHERE.  Thanks!

[StephenB]

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@susie_ellis wrote:

I need to speak to tech support about my deceased mother's account.  How can I get a phone number?  I have searched EVERYWHERE.  Thanks!

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Googling will generally lead you to a scam support site, so don't do that.

If you have access to her Arlo account, you can contact support using the app (not the web browser).  You could also cancel her account (assuming that is what you want to do).

I'm tagging the Arlo mods ( @BrookeN , @JamesC , @ShayneS ), as they can assist in connecting you to Arlo support.

[BrookeN]

@susie_ellis first and foremost I would like to extend my condolences for the loss of your mother. I have created a support ticket and someone will reach out to you as soon as possible. 

[susie_ellis]

Thank you so much.  I appreciate that.  What I'm needing is to change the admin on my mom's Arlo account.  We had an issue with them not working so my brother deleted the camera's to reinstall like he's done in the past but did think about her camera's being under her account.  Her phone has been turned off so we can't send another access invite to add the camera's back to his phone.  I still have them on my phone but we both need to be able to watch her property.  I hope that's not clear as mud lol.  Thank You!  Have a nice day.

[BrookeN]

That makes perfect sense. Support should be reaching out to you soon, they should be able to assist you.