Couldn’t connect Hub and cameras

[Galetskiyaa]

Good day. Just bought Ultra 2 cameras with Hub.

Coudn’t connect it to my account. Then I scan cameras, I heard sound, but it didn’t find cameras. Could someone help how to fix it?

[StephenB]

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@Galetskiyaa wrote:

Good day. Just bought Ultra 2 cameras with Hub.

Coudn’t connect it to my account. Then I scan cameras, I heard sound, but it didn’t find cameras. Could someone help how to fix it?

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You do need to add the smarthub first - was that successful?

Are you sure you are selecting the Ultra 2 camera when you "add device"?  There shouldn't be any QR code to scan, because the Ultra can only connect to the hub.

[Galetskiyaa]

The same thing unfortunately, couldn’t find Hub. I think, I did something wrong, but don’t understand what. Tried to reset Hub and cameras, but no results.

[jguerdat · Accepted solution]

Did you follow these steps?

https://kb.arlo.com/000062881/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4...

What is the hub's LED showing? Should be solid blue.

[StephenB]

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@Galetskiyaa wrote:

The same thing unfortunately, couldn’t find Hub. I think, I did something wrong, but don’t understand what. Tried to reset Hub and cameras, but no results.

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Are you using the app on your phone/tablet?

Or are you using a PC (my.arlo.com)?

[Galetskiyaa]

App on phone 

[jguerdat]

Please answer the question about the hub's LED color.

Try using a computer, especially one that is connected via an Ethernet cable.

[StephenB]

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@Galetskiyaa wrote:

App on phone 

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Then I suggest also trying a PC (my.arlo.com).

Also, make sure that any VPN on the phone is turned off, and that the phone is connected to your home wifi.

[Galetskiyaa]

Thanks, after factory reset I finally connected Hub. Now another problem, couldn’t connect cameras.

 I already tried to reset cameras too (hold sync button until camera started blinking amber 3 times). Switch my phone connection to 2.4 HGz. Couldn’t find any.

[Galetskiyaa]

Finally, everything works. Reset cameras again, tried to connect one by one, connected immediately. Thanks for your help and support!