Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras going offline in cold weather

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kamranbaig
Tutor
Tutor

I have lot's of problem with this Arlo camera's + Ultra Hub.

As Arlo Ultra-hub is holding a SD-card to store locally, but it's a pain to reset this Ultra-hub many times a year to keep local storage work. Arlo want's us to buy cloud storage which is really expensive. 

I live in England, where temperature never gone below -20 or above 40 degree. As Arlo camera's should work within the limit of above temperatures.  Last year, in summer, my Garden camera went OFF LINE because of high temperature. Today, my front camera went OFF because of low temperature (images attached). 

Please don't buy Arlo system or get ready troubleshoot the system through out the year.


HighTempJPG.jpg
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kamranbaig
Tutor
Tutor
ShayneS
Arlo Moderator
Arlo Moderator

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

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