CVR is not support on this device error message

[AndyGB]

When going onto the app timeline, I get a warning saying "CVR is not supported on this device".

Does this mean the camera (Ultra 2), or it isn't supported on any three of my Android devices?

[StephenB]

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@AndyGB wrote:

When going onto the app timeline, I get a warning saying "CVR is not supported on this device".

Does this mean the camera (Ultra 2), or it isn't supported on any three of my Android devices?

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It should be supported on the camera (and viewable on the Android devices).  

Do you have a CVR subscription for the camera?  Is it AC powered?

[AndyGB]

Yes, I have a subscription for each camera, and both are connected to power.

[AndyGB]

Right, as it just so happens I just check again on my timeline but now it's telling me I need to upgrade 😞

That's nice after paying 😕

[StephenB]

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@AndyGB wrote:

I just check again on my timeline but now it's telling me I need to upgrade 

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Upgrade what?

[AndyGB]

When I click timeline, it says

"Add CVR plan to your camera to use the timeline feature"

"Upgrade"

[dcfox1]

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@AndyGB wrote:

When I click timeline, it says

"Add CVR plan to your camera to use the timeline feature"

"Upgrade"

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Have you doubled checked that the cam is active on CVR in your subscription setting.