Basic Plan Unlimited Cameras 4k?

[ldisiuta]

I have a basic plan unlimited cameras. I also have Arlo Ultra 2 cameras that records in 4k. I understand that, in the past, the basic plan didn't record in 4k, but now Arlo says it does record in 4k. However, my camera clips are still recording in 2k, and there is no way to adjust that. Arlo support please? 

[StephenB]

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@ldisiuta wrote:

I have a basic plan unlimited cameras. I also have Arlo Ultra 2 cameras that records in 4k. I understand that, in the past, the basic plan didn't record in 4k, but now Arlo says it does record in 4k. 

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What region are you in? 

[ldisiuta]

Australia

[StephenB · Accepted solution]

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@ldisiuta wrote:

Australia

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That should give you 4K. 

• https://www.arlo.com/en-au/arlosecure.html

You could try phone support.  I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - as they might also help.

[ShayneS]

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact