Arlo|Smart Home Security|Wireless HD Security Cameras
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Rlm765
Initiate
Initiate

everything was working fine.  On Sept 7th, everything stopped working.  Chatted with Arlo for over 2 hrs trying to get things working.  Here’s what’s going on…

the base station is connected to internet (blue LED) however it cannot be “located” when adding new device.  I have done the factory reset multiple times with Arlo… still won’t locate. Is it possible that the base is defective ?

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jguerdat
Guru Guru
Guru

And the hub was removed from your account? It may just be a faulty hub - I had a somewhat similar issue with an older base station that looked like it should work but I could never get it onboarded. Using a different base solved the problem.

Rlm765
Initiate
Initiate

Yes the hub was removed.  Honestly, the chat was a waste of time.  How did you go about getting a new base station ?

jguerdat
Guru Guru
Guru

It's likely difficult to buy a new base station these days since they're long out of production. You can buy one of the SmartHubs either through arlo.com or one of the approved vendors.

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