ARLO keeps logging my wife and I out of the app

[Tom2021]

Our Arlo system has become effectively useless. For the first two months it worked perfectly, my wife and I are both logged into the Arlo app with our own accounts, two-factor is on. Every time I open the app (a few days apart) it's logged me out, I get my wife to check her phone and same issue. So essentially we don't even know if it's running and are not notified. Anyone else have this issue?

[jguerdat]

I'll occasionally get a notification of a token issue, requiring me to log back in but that doesn't happen often. It also remembers who I am so the login goes quickly.

[Tom2021]

I've tried everything. Not sure what to do at this stage!

[jguerdat]

First thing I'd try is to trigger a recording yourself to see if you get a video and notification.

Also, what phone and OS version?

[Tom2021]

Tested that no triggers save in the app when it’s logged us out.

Waste of $1000 to be honest. Shame. And support from Arlo is useless, forums are good so thanks guys.

[StephenB]

Have you tried logging in with my.arlo.com, and see if that works differently?

[Tom2021]

I just login as normal. No difference that I could see.

[JessicaP]

Hi Tom2021,

Have you tried reinstalling the Arlo app? And what phone device and OS are you running on your phone?