Arlo essential offline since 10-11-2023

[ugx256]

Installed cameras at my house in Uganda and in Norway.... Have lost contact with all cameras at the house in Uganda. They show wifi is on, charged but indicate busy or offline. 

Can you find me a solution that is not reset as tht requires me to fly 5000 miles to do that in person 

[DannyBearAgain]

Are you able to restart the base station using the app restart button from the base station settings menu.

[flyingfos]

My system is showing offline, hub and cameras. I am unable to connect by any means.

[DannyBearAgain]

Unfortunately if you don’t have a working connection to the arlo equipment your meant to return to the site to reset the equipment.

It is always possible that a future power outage at the site may reboot the system but likely the camera batteries have gone flat in the interim unless they were Ac powered.

Some users have implemented remote controlled UPS backup for the network equipment or smart plugs to power cycle the base station remotely as required to give the equipment the best chance of working again.