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Arlo Ultra2 Wireless Outdoor 4K CCTV, model number ,VMS5240-200EUS, Devices are offline

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jwDaveArlo
Tutor
Tutor
  1. A camera in my system is model number VMS5240-200EUS, firmware 1.070.52.1_35_1bdb65f, serial number A432117BA46EE, hardware H10, Arlo Ultra 2

  2. Recently my iPhone/iPad Arlo app starts up saying my devices are offline (2 hubs and associated cameras-not necessarily both at the same time) but they are not! I have to close the app, wait a few seconds, restart the app where it mostly still says offline and then wait maybe 20 or 30 seconds when they come back online.

 

Even more odd, I still get notifications when the app says they are offline!

 

Any thoughts?

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ShayneS
Arlo Moderator
Arlo Moderator

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

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