Arlo Ultra 2/Pro 4/VMB5000 resolution

[skippy2]

I have 5 cameras (3 Pro 4, 2 Ultra 2) all connected to a VMB5000 base station.

Using the iOS app under the Devices tab I can access each camera.  All of the Pro 4 cameras have a little 2K badge as expected.  One of the Ultra 2 cameras has a 4K badge while the other has no badge at all.

Does this mean the second Ultra 2 is NOT connecting at 4K resolution?  If so, why and how do I fix it?

The camera that does not show a badge has a stronger WiFi connection (is closer to the base station) than the camera that shows the badge.

I have a current Arlo subscription (trial period).

[StephenB]

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@skippy2 wrote:

Does this mean the second Ultra 2 is NOT connecting at 4K resolution?  If so, why and how do I fix it?

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Look in the video settings, and see if "auto zoom & tracking" is enabled for this camera.  If you want 4K recording you will need to disable that setting.

[skippy2]

Auto zoom and tracking is not enabled for the camera in question.

[skippy2]

Have also tried rebooting the base station.

[StephenB]

If this when livestreaming, then make sure that 4K livestreaming is enabled for the camera.

If this is about recordings, then download a file and check it.  With Windows, right-click the file.  Select properties, and look on the details tab.

[skippy2]

Thank you for the response.

I am asking about livestreaming.

4K livestreaming is enabled for the camera.  Both of my Ultra 2 cameras are configured identically.  One gets the 4K badge and one doesn't.

[skippy2]

Just as an experiment, I downloaded a video from myarlo.com that was recorded by the camera without the 4K badge.  Mediainfo tells me that the video is 3824x2144, so recorded videos are 4K.

[StephenB]

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@skippy2 wrote:

Just as an experiment, I downloaded a video from myarlo.com that was recorded by the camera without the 4K badge.  Mediainfo tells me that the video is 3824x2144, so recorded videos are 4K.

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That's good.

Have you tried rebooting the camera, to see if that changes the livestreaming?  (I suggest doing that by removing the battery for a few seconds, and then reinserting it)

[skippy2]

Sorry I'm so slow to respond.

It's difficult for me to remove the battery from the camera because I can't reach it easily.  Wish there was a way to reboot the camera from the app.

I'm a senior citizen and not terribly comfortable on ladders these days. 😀

[StephenB]

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@skippy2 wrote:

I'm a senior citizen and not terribly comfortable on ladders these days. 😀

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Totally get that, and I also wish there was a better way to reboot the cameras.

[Jannette]

Very frustrated. Pro not formatting. Some cameras not recording. False advertising. Needs to be reported. Says bug fixed but I haven't found the fix anywhere. 

[ShayneS]

@Jannette 

Can you provide more detail regarding the issue you are experiencing.

Thank you