App crash after trying to view locally stored recordings

[Wall-Enberg]

Hi,

I'm unable to view locally stored videorecordings. App crashes everytime.

Tried reinstalling app, formatting microSD card.

All other things work except locally stored videorecordings.

They worked to watch, after press download in app for appr 3 weeks. 

[ShayneS]

The symptom where viewing locally stored videos causing the app to crash should now be resolved with Arlo app version 5.4.2.

Please make sure you have the latest version of the Arlo app installed. 

[ShayneS]

This symptom has been identified and a fix for this is coming soon. The update is in a slow roll out phase at the moment and looks to be completed soon. 

Thank you for your patience

[Soulguard]

International by Arlo to increas their monthly subbase. 

[Soulguard]

Welcome to Arlos new trick to increase loud usersubs!! 

[Soulguard]

You know as an Arlo emoyee that the latest Android version is crash local cctv recordings. And no fix with be apllied. 

Hello cloud user sub increase! 

Not me, I'm dumping all Arlo, don't vices for another 4K cctv, Unifi or Eufy

[Purplecatqueen1]

You bet, the second I can't use these cameras again,that's it.

We have already talked about this with my hubby, hardwired camera's it will be.

No more faffing about with blasted batteries, constantly going offline, black screens,pixelating. 

Not forcing us to subscribe,  greedy little toads. Very foolish, taking the freedom of choice from people  your customers.

I have 9 cameras, door bell, door chimes etc. 

You deemed these bricks, I am out then.

[StephenB]

---

@SaggitariusA wrote:

How do I update to the new "feed" interface?

---

The hack is to go into "Add Device", and then start to add a Pro 5s camera.  Obviously you can't complete that process without having the camera.  But the workflow will migrate you to "feed" before you get stuck.

Things to be aware of:

1. "modes" in "Feed" control the entire system - there are no modes for individual cameras (or for individual bases).  
2. "Feed" does not allow custom modes.  You can modify the three built-in modes, but you cannot add more. 
3. The combination of geofencing+scheduling doesn't completely work.  In particular, "arrive" will not immediately follow your schedule.
4. "Feed" explicitly supports locations (addresses).  That's of course a good thing.  But the bad news is that if you have a subscription, you'll need to get one subscription per location.

The interface is quite different, so if you do migrate I suggest systematically exploring it (checking your settings while you do that).

[Purplecatqueen1]

Everyone needs to read trustpilot arlo smart home reviews they have 91% 1 out of 5 reviews. Watch out not a good company to deal with. Be careful will dupe you.

[DLondeen]

 This is what I get when I goggle 5.3.3. Interesting. This is not good for the community of Arlo users. It would be nice to hear from the company.

[Purplecatqueen1]

Don't blame you, they will think again,this is self sabotage, silly .

Think we will all do the same, I most certainly will.

[ShoeWOOBERG]

I've got a local version of it saved. Let me see if I can find any way to share it that won't get me in trouble

[ShoeWOOBERG]

I found this one

Lime

Wire

Dot 

Com

slash

This stuff

d/b556110b-1f10-4b84-94d0-583748f8e264#jW4oDukG1cFaDEZR4X4AN6ntwDyQfigpyHAgZ3Nm06A

[TeresaFitz]

I am currently using Arlo 4 cameras.  After updating the Web version of the software, which automatically updated my Android version of the software, I am able to view the recordings by going to Devices-SmartHub-Storage Settings.  I assume if you do not have a subscription, you have to go through these steps to view the recordings.  I have another question.  It seems that you can only view the CURRENT day's recordings and not able to go back in the past to view any recordings you may have.  Is this the case?

I have been very frustrated with Arlo's updates over the past couple of years, making it very difficult with anyone who does not have their cloud subscription to use their cameras and software.  I originally purchased Arlo cameras because there was a way to save and view recordings WITHOUT a subscription.  However, since my purchase, Arlo is making it difficult to use their software without a subscription.  So I agree with many of the users, whenever it is time to replace my cameras, there will not be Arlo cameras.

[mcctnt2000]

This is what you get when you try to download the old, stable 5.3.3 version of the app from the suggested website. It appears that Arlo submitted a takedown request to stop us from being able to download a version of the app that works. They're sure monitoring these forum posts, but could not care less about their customers. Again, this is a ploy that's illegal under legion consumer protection laws. I can't wait to get started on addressing it. 

 

[mcctnt2000]

Arlo has purposefully broken the application for nonsubscribtion customers who purchased their systems and base stations specifically to avoid subscription services. They're forcing nonsubscription customers to download an update to an inferior version of the application that removes previous functionality that made the nonsubscription customers systems usable. You will only be able to reenable this previously existing functionality if you pay for a subscription. They've made the new application intentionally unintuitive and dysfunctional for it's intended use in a purposeful manner because the previous nonsubscription version of the application was too functional for nonsubscription customers. They have figured that if they break the current version of the application for base station customers, force an update to the new "Feed" version of the application, make the updated "Feed" version of the application less functional to the point that it no longer serves its intended purpose, that they'll be able to force nonsubscription customers into purchasing a subscription (because you've already invested heavily in the cost of the hardware and installation of these systems). To disable the functionality of a system in this manner after customers specifically purchased base stations and products advertised as not requiring a subscription is illegal. You can't remove functionality of a product that was previously advertised as having certain functionality, those representations being detrimentally relied upon by customers in making their purchases, to only remove said functionality after-the-fact and only make it available again with a subscription.

[GCAL]

I totally agree. Arlo repeatedly does this exact same thing trying to force non subscription users to go to paid versions. Bunch of  as the purpose of a hub with local storage was to avoid the fees in the first place. Arlo is a company that apparently won't learn their lesson until we stop buying their products and force them to listen!

[ShayneS]

This symptom has been identified and a fix for this is coming soon. The update is in a slow roll out phase at the moment and looks to be completed soon. 

Thank you for your patience

[CodyG]

After reinstalling the app again, I'm able to view my videos in my local library.

[booxman]

Can you explain what you did?  What app did you reinstall?

[CodyG]

The Arlo app, I reinstalled it. Hopefully it'll stay working.

[Wido]

The app is now working after reinstalling it.

(I did the reinstall earlier this week but then without succes!)

Hopefully the app will be ok...

[booxman]

So you uninstalled the app and then reinstalled it from Google Play?  And now your Arlo app is working as before this debacle?  Viewing apps in the library is now normal?

[CodyG]

I tried reinstalling earlier this week too and it didn't work either. 

[CodyG]

Correct, @booxman 

Hopefully it'll work for you as well.

[Wido]

I deleted the app, then turned off my phone and then restarted my phone. Then i did the reinstall with the playstore.  Did worked for me.

[alex_loo]

---

@ShayneS wrote:

This symptom has been identified and a fix for this is coming soon. The update is in a slow roll out phase at the moment and looks to be completed soon. 

Thank you for your patience

---

Hi @ShayneS , what version number will this upcoming update be?  Are you able to share a highlight list of fixes/enhancements this update is achieving?  That way,

• users can focus and validate on the fixes that they are waiting for
• users can tell which issues are yet to be fixed that they know they need to wait a bit longer (instead of asking around in this community here)

Alex

[Kaufmjh]

Same issue I've noticed since last update on android and iPhone. No longer able to view videos, only live feed. 

Company needs to hire staff that are capable of developing and testing app updates prior to release. Not acceptable!!