App keeps closing

[Wall-Enberg]

Hi,

I'm unable to view locally stored videorecordings. App crashes everytime.

Tried reinstalling app, formatting microSD card.

All other things work except locally stored videorecordings.

They worked to watch, after press download in app for appr 3 weeks. 

[ShayneS]

The symptom where viewing locally stored videos causing the app to crash should now be resolved with Arlo app version 5.4.2.

Please make sure you have the latest version of the Arlo app installed. 

[ShayneS]

This symptom has been identified and a fix for this is coming soon. The update is in a slow roll out phase at the moment and looks to be completed soon. 

Thank you for your patience

[Purplecatqueen1]

No I didn't I have just deactivated the hub now and all cameras . Don't know how I remove the naff software update.But above disabled play store auto updates.  Not tech savvy any stretch imagination. 

[ShoeWOOBERG]

I didn't have to mess with any of the hardware. I just un-installed the arlo app from my phone, downloaded the 5.3.3 apk,  downloaded the unzipper app, installed the apk and 5.3.3 works with my cameras and base just fine. It wasn't complex and I didn't mess with the actual cameras or base at all.

Best of luck 

[Purplecatqueen1]

Ahh thank you so much, will have a better look tomorrow. 

That's so kind of you much appreciated. 

[Wall-Enberg]

Same here, it is very easy. Dont do anything with your hardware.

Of course it's annoying that we should even have to downgrade but it works fine after that.

Like shoeWooberg says don't forget to turn of autoupdate on google play

[Purplecatqueen1]

Ahh  thanks for that, thanks for  confirming,  that 👏 amazing.

I had a look earlier, at the playstore auto renewal tab to turn off,thank you.

[TeresaFitz]

I am experiencing the same issue with my USB local recordings.  If I click on a recording, it takes me out of the program.  Sometimes I receive the following message:  clear cache for Arlo secure?  Arlo Secure closed because this app has a bug.  Try clearing the app's cache first, and then reopen the app.  Clear cache or cancel."  I have tried clearing the cache, but I still can not open the recording.  The version on my Android phone is 5.4.0-28783, released 01-07-25.  Will there be a fix for this "bug" as the program refers?

[booxman]

I have the link to the 5.3 apk.

Can anyone explain how to remove the 5.4 version and insert the 5.3? 

I don’t see how you can do it on my device, a Samsung A54. 

[Sgtsausage]

Just uninstall from play store how i did it. Then open all file to 5.3.3 

[Purplecatqueen1]

Thank you so much, followed your instructions.  

Up and running again,can't thank you enough,much appreciated 👏 

Thanks heavens for that, it's so frustrating. 

[Purplecatqueen1]

Thank you,  all sorted now, yes that was amazing instructions,even a dumb cuff like me understood it.

Thank you so much, so appreciated 👏. 

[Morbatch1]

Can't view local recordings on arlo app on my android phone 

[Purplecatqueen1]

I simply deleted the Arlo secure app off my phone then opened the 5.3.3 APK, then it downloaded it,and took me to the older version of Arlo secure build.

Its now working like normal again, not ideal but better than,being left high and dry.

[Purplecatqueen1]

Oh and make sure you first, turn off auto updates in playstore.

[Arlo_Ultra2]

Looks like APK 5.3.3_28779 is no longer on APKMirror site.

[mcctnt2000]

Probably because Arlo had it removed as it is counter to their plan to force all customers to update to the inferior "upgraded" application that disables previous functionality that existed for nonsubscribers and only reenables it if you pay for a subscription. This is a very thinly veiled attempt to drive subscriptions from those that specifically purchased their base station products to avoid subscriptions. If I were to guess, this issue is probably solely isolated to those that have base stations and have not purchased their subscriptions. Dubiously suspicious.

[Arlo_Ultra2]

The only one I see on the mirror site is: https://www.apkmirror.com/apk/arlo-technologies/arlo-secure-home-security/arlo-secure-home-security-...

[CodyG]

 

[CodyG]

Still waiting Arlo, can we get an update on what's going on or if there's anything in development?

This is getting annoying that I can't view my videos, how are we to know if we're being robbed or trespassed.

[SaggitariusA]

I am having the same issue and the Android app is crashing as soon as you try to view the videos.

How do I update to the new "feed" interface?

[kingpingreg]

I have the Arlo Ultra 2 kit which include the base station with 3 cameras. I use a micro SD card for storing videos captured. I'm not about to pay the ridiculous prices for one of the plans they offer. It has always worked for me how I've been using it since I purchased it at a local Best Buy .......Until this past week!!!!!! Now its pretty much worthless if I cant access videos. 

Their support ????? WHAT SUPPORT???? NO PHONE NUMBER AVAILABLE TO TALK TO A REAL PERSON!!!!

WTF ARLO!!!!!   

I log in to get into my account, then when I try to start a CHAT BOX, I'm asked to sign in AGAIN,

ONLY TO BE TOLD I DONT HAVE THE RIGHT E MAIL AND / OR PASSWORD 

THE SAME ONE I HAD JUST USED TO LOG IN ,TO BEGIN WITH!!!!! 

I've started having the same issue as described. App closes as soon as I click on any specific video to view it.

I've uninstalled, then reinstalled the App. Before that, I rebooted the base by unplugging the power supply for at least a minute, then plugging back in.

If there is a BUG with the App, THEN FIX IT!!!!!!!

A person would trust a product, and what the manufacturer claims it will do, after dropping $800 plus on a product.

Our one and only  Amazon RING doorbell is sure making your system look like a pretty bad investment on my part.

RANT OVER...... STILL PISSED HERE IN NW MISSOURI!!!!!!!!

[alec107]

Why are Arlo SO INCOMPETENT . It wasnt so long that they f$%$^D up the last update. This company should go to the wall. It is totally incomptent when it persistantly rolls out updates without checking. Then they want thousand of dollars in subscription fees What a load of keech

[Sgtsausage]

just google arlo apk 5.3.3 it should pop up if not then arlo took it down lol so they know either to fix the issue or they just being u know what.

[Wall-Enberg]

Someone have persuaded apkmirror to remove version 5.3.3 of the arlo app, that was the last stable (working) version for none subscription users.

So they are monitoring what we write here, sadly it seems they are more eager to make money on subscription then listening our needs. We have paid for the cameras.

So -

- When my cameras are EOL rest assured that I will buy another brand. Hope everyone does the same. I will do my best to give you the reviews you deserve until then.

[Soulguard]

I fully contend arlo is behind this to get all users onto their subscription platform

I've taken out the mSD out of the hub and the videos play just fine on a PC. 

So the app was updated recently and they've intentionally broken the local playback I have no doubt! 

[Soulguard]

International by arloto get everyone suscibribed. 

I'm about to throw my 6 x 4K cctv cameras, away.